Refund & Returns Policy

Last updated: 29 July 2026

This Refund and Returns Policy applies to all purchases of Slim Coffee Booster made through the website at freshherb.world, operated by Calder Review Pty Ltd (ABN 00 000 000 000). It is to be read alongside our Terms of Use.

We are committed to your satisfaction and comply with our obligations under the Australian Consumer Law (ACL), Schedule 2 to the Competition and Consumer Act 2010 (Cth).

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies any right or remedy you have under the ACL.

2. Our Voluntary Returns Period

In addition to your statutory rights, we offer a voluntary 14-day return period for unopened, undamaged product from the date of delivery. To be eligible for a voluntary return:

  • The product must be returned in its original, sealed packaging, undamaged and in resaleable condition.
  • You must contact us within 14 days of receiving your order to initiate a return.
  • Proof of purchase (your order reference number or delivery confirmation) must be provided.

Opened or partially used product is not eligible for voluntary return unless a statutory guarantee under the ACL applies (e.g. the product is not of acceptable quality).

3. How to Request a Return or Refund

  1. Contact us within 14 days of delivery by email at info@freshherb.world or by phone on +61 3 9012 4567.
  2. Provide your full name, order reference number, and the reason for your return.
  3. Our team will confirm return eligibility and provide a return address and instructions within 2 business days.
  4. Ship the product back to us in appropriate protective packaging. You are responsible for return postage costs for voluntary returns.
  5. Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds are issued via the same payment method used for the original purchase, or by bank transfer where cash on delivery was used.

4. Faulty, Damaged, or Incorrect Products

If your order arrives damaged, is not of acceptable quality, does not match its description, or is otherwise defective, please contact us immediately. In such cases:

  • We will cover all return postage costs.
  • We will offer a replacement, repair, or full refund in accordance with your rights under the ACL.
  • We may request photographs of the damage or defect to assist with our assessment.

5. Non-Returnable Items

For hygiene and safety reasons, opened food supplement products cannot be returned under our voluntary returns policy, unless required under the ACL. Products that have been tampered with, stored incorrectly, or used beyond the best-before date are not eligible for return or refund.

6. Delivery Issues

If your order has not arrived within a reasonable delivery timeframe, please contact us. Australia-wide standard delivery is typically 3-7 business days for metropolitan areas and up to 10 business days for regional areas. We will investigate with our delivery partner and arrange a re-shipment or refund if the order is confirmed lost.

7. Contact

For all returns and refund enquiries:

Calder Review Pty Ltd
Level 4, 123 Collins Street, Melbourne VIC 3000, Australia
Email: info@freshherb.world
Phone: +61 3 9012 4567
Business hours: Monday-Friday, 9:00 am - 5:00 pm AEST